The Value of Professional Services

I was interested to read the recent article by Jack Grove in Times Higher Education (August 2016) about Professional Services staff feeling undervalued. www.timeshighereducation.com/news/professional-service-staff-feel-undervalued-study-suggests The article is based on a research paper ‘Exploring the contribution of professional staff to student … Read More »

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Keeping a record of achievements: why it’s important to remember the things you forgot

Working in student support is certainly a fulfilling and worthy area of employment in a University environment. Of course, a University thrives on the academic quality and the teaching spaces. But let’s not forget about the teams of administrative support … Read More »

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Writing well at work: what I have learned from being a writer

I like to write. I am a published writer. I am therefore often asked for help or advice from other people who are struggling to write things. In this post I have set out a few ideas from my own … Read More »

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Higher Education and Twitter: Five things we have learned from Tweeting

Over the past month, our team has been dipping a tentative foot into the waters of Twitter with a new feed dedicated to research activity, staff and students at our university. Here I share some of the things we have … Read More »

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Coping with uncertainty at work

“Uncertainty is the only certainty there is, and knowing how to live with insecurity is the only security.” John Allen Paulos Uncertainty at work comes in many forms. Restructures. Office moves. Changes in policies, practices and priorities. Even if things … Read More »

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5 Ways A PhD Can Be Useful In A University Support Role

What possible use could a PhD be to someone in a professional support role? The knowledge you gain over the course of doctoral studies is likely to be niche and arcane, and many people would automatically discount someone with a … Read More »

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Working with challenging or difficult students

Most of the students that we come into contact with at work are lovely; they are bright, engaged, independent and a pleasure to talk to. The ones that usually stick in the mind are the ones who are in some … Read More »

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