Category Archives: Higher Education

The Value of Professional Services

I was interested to read the recent article by Jack Grove in Times Higher Education (August 2016) about Professional Services staff feeling undervalued. www.timeshighereducation.com/news/professional-service-staff-feel-undervalued-study-suggests The article is based on a research paper ‘Exploring the contribution of professional staff to student … Read More »

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Keeping a record of achievements: why it’s important to remember the things you forgot

Working in student support is certainly a fulfilling and worthy area of employment in a University environment. Of course, a University thrives on the academic quality and the teaching spaces. But let’s not forget about the teams of administrative support … Read More »

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Higher Education and Twitter: Five things we have learned from Tweeting

Over the past month, our team has been dipping a tentative foot into the waters of Twitter with a new feed dedicated to research activity, staff and students at our university. Here I share some of the things we have … Read More »

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5 Ways A PhD Can Be Useful In A University Support Role

What possible use could a PhD be to someone in a professional support role? The knowledge you gain over the course of doctoral studies is likely to be niche and arcane, and many people would automatically discount someone with a … Read More »

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Working with challenging or difficult students

Most of the students that we come into contact with at work are lovely; they are bright, engaged, independent and a pleasure to talk to. The ones that usually stick in the mind are the ones who are in some … Read More »

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Research highlights benefit of flexible working

  In a report published in 2013, The Sleep Council reported that the number of Britons getting less than the NHS recommended 6 to 9 hours sleep per night had risen dramatically to 40% of the population (the figure was … Read More »

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Writing effective minutes

Writing minutes seems to be a task that strikes fear into many administrative staff. Do you worry that you won’t be able to concentrate for the length of the meeting, that you will miss or misunderstand important decisions, or that … Read More »

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