Category Archives: Higher Education

A Welcoming and Efficient Student Helpdesk

A Welcoming and Efficient Student Helpdesk Reception Points and Helpdesks in Student Services have a myriad of functions which are perhaps often overlooked. So I thought it would be good to share for my latest blog post! Customer care There … Read More »

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The Value of Professional Services

I was interested to read the recent article by Jack Grove in Times Higher Education (August 2016) about Professional Services staff feeling undervalued. www.timeshighereducation.com/news/professional-service-staff-feel-undervalued-study-suggests The article is based on a research paper ‘Exploring the contribution of professional staff to student … Read More »

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Keeping a record of achievements: why it’s important to remember the things you forgot

Working in student support is certainly a fulfilling and worthy area of employment in a University environment. Of course, a University thrives on the academic quality and the teaching spaces. But let’s not forget about the teams of administrative support … Read More »

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Higher Education and Twitter: Five things we have learned from Tweeting

Over the past month, our team has been dipping a tentative foot into the waters of Twitter with a new feed dedicated to research activity, staff and students at our university. Here I share some of the things we have … Read More »

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5 Ways A PhD Can Be Useful In A University Support Role

What possible use could a PhD be to someone in a professional support role? The knowledge you gain over the course of doctoral studies is likely to be niche and arcane, and many people would automatically discount someone with a … Read More »

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Working with challenging or difficult students

Most of the students that we come into contact with at work are lovely; they are bright, engaged, independent and a pleasure to talk to. The ones that usually stick in the mind are the ones who are in some … Read More »

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Research highlights benefit of flexible working

  In a report published in 2013, The Sleep Council reported that the number of Britons getting less than the NHS recommended 6 to 9 hours sleep per night had risen dramatically to 40% of the population (the figure was … Read More »

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